Terms & Conditions
TERMS AND CONDITIONS OF
TRADING
SECURITY
No credit card details are stored on the Ultra Fishing Tackle’s server at any time. You can shop on-line at UFT with the confidence that this is a secure site.
-CREDIT CARD INFORMATION
Credit card details are NOT stored at www.ultrafloats.co.uk. We provide alternatives for payment and if you prefer, you can send your credit card information by fax, telephone or mail. For more information, contact sales@ultrafloats.co.uk
-PRIVACY
All information provided by customers (such as credit card details) is used solely for the purchase of products. Credit card details are NOT stored in any way at ultrafloats.co.uk. ultra floats is committed to consumer privacy and confidentiality, and will not distribute consumers' information (such as e-mail addresses) to a third party under any circumstances (unless we are legally bound by statute to do so). If you believe you have received 'spam' e-mail or or unsolicited material from ultrafloats.co.uk, please forward the e-mail as an attachment to abuse@ultrafloats.co.uk
Should our Privacy Policy be amended or altered in any way, we will inform all customers of subsequent changes or deletions on this page by e-mail. We are committed to keeping you up to date with how we deal with your information, how it is used and under what circumstances u disclose said information.
1. Definitions
a. In these terms & conditions ‘the company’ shall mean Ultra Fishing Tackle Limited whose registered office is: The courtyard Burnsall Road, Canley, Coventry, cv5 6ut
b. ‘The customer’ shall mean the person, firm, Company, or organization purchasing or agreeing to purchase the goods from the company.
c. Goods shall mean the products, equipment, parts or services to be supplied by the company.
2. Prices
a. The prices on our web site are correct at the time of publication; however they may be subject to change without notice. We will endeavor to inform the customer if there is a change in price.
b. Shall be payable without any deduction or set off.
c. VAT is chargeable at the rate ruling at the date of dispatch.
d. Delivery charges are not included in the prices quoted.
3. Payment
a. Is normally required to be paid either:
 i) at the time of ordering (by credit or debit card) or
 ii) by sending a cheque or making a bank transfer against a pro forma issued and sent to the customer by the company.
b. For those customers with a credit account, payment is required within 30 days from the date of dispatch unless otherwise agreed by a director of the company.
c. The company reserves the right not to give a credit account, and will process orders in line with due diligence. The directors of the company have the ultimate decision.
d. The company reserves the right not to dispatch goods for any customer with an overdue account.
e. The company reserves the right to charge interest on overdue balances and will set the rate of interest at the base rate + 8% until payment is made and without prejudice to any other rights available to the company in order to receive payment.
4. Delivery
Couriers
We have accounts with specific couriers and use the most suitable one depending on the product. This will depend on item value, weight, fragility, and service available.
Delivery Times
Deliveries are Monday to Friday between 8.30am to 5.45pm. You can also pay for a Morning/ Afternoon/ Saturday delivery subject to avaiabilty in your region.
Unfortunately couriers do not call you in advance, and cannot give delivery times on an all day service.
a. Next day delivery services is our normal practice, unless stated on items that may need a different service, due to size and nature of goods.
Parcel Carriers
If your item is delivered by a parcel carrier, upon delivery do not sign your name or write unchecked, until you have checked the contents of the box. If you cannot check it, simply sign "Tatty Box".
In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions.
5. Order Cancellation
a. The Company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the Company within 7 days of receipt of goods.
b. No reasonable request to cancel an order will be refused by the company.
c. Goods of a specialist nature ordered by the customer cannot be cancelled without written consent by a company director. Likewise, if deposits have been paid for specialized products that the Company has to buy, the company reserves the right to refuse cancellation of the order.
d. The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been dispatched before cancellation is received by the company, and for repackaging of those goods ordered in error.
6. Returns
a. The Customer is required to inspect the goods on receipt and to notify the company of any defects or complaints within 7 days.
b. Any goods returned must be in exactly the same packaging and condition as when they were dispatched, i.e. in original and complete packaging, with all insertions and parts. Failure to do so might result in the goods being returned to the customer and the grounds for refunding the goods being nullified.
c. In the event of receiving faulty goods, please call the sales or customer services number and request a Returns number. This will then be issued and the goods can then be returned. Ensure that paperwork with the goods includes the returns number on the outside of the parcel, as well as stating your name, telephone number, fault details and proof of purchasing.
d. Faulty goods ideally should be returned in original packaging, failing that, alternative protective packaging should be used to prevent further damage.
7. Evaluation Goods
The company may agree at the customer’s request to supply goods on a 14-day sale or return basis. If the goods are not returned to the company within 21 days from the date of dispatch and after request to do so from the company, then the company reserves the right to invoice the goods for immediate payment. In the event of the customer wishing to return the goods, condition 7j will apply. The goods must also be returned to the company in their original condition including all packaging etc.
8. Title
a. The company remains the owner of all goods supplied to the customer until such time payment has been received in full.
b. If the goods have been resold, the company’s beneficial entitlement shall be attached to the proceeds of the resale and the company will claim the full purchase price of the proceeds received.
c. The company may for the purpose of recovering its goods enter upon any premises where they are stored and repossess the goods.
d. It is the customer’s responsibility to ensure that all goods purchased from the company are fully insured against any eventuality including, but not limited to, fire, theft and flooding until such time that goods are paid for in full.
9. Force Majeure
The company shall not be liable to the customer for any failure to perform its obligations due to any circumstances beyond its control (including without limitation strikes, lock-outs, industrial disputes, failure or power supply delays caused by British Telecommunications PLC or any other person, firm or company delays caused by any manufacture of goods, riots, civil disturbances, war or war-like activity, embargoes, fire explosion, flood or natural causes) and in such event the company may elect by written notice to cancel any agreement with the customer or elect that the time for performance shall be extended until such time as the company can reasonably effect performance.
10. Copyright
No part of the Ultra Fishing Tackle's web site may be reproduced or transmitted in any form or by any means, or stored in any form of retrieval system of any nature without the written permission of a company director. Action will be taken against any person or company breaking this copyright.
11. Disclaimer
Whilst every effort is made to ensure all details and information contained within this web site are correct the company cannot be held responsible for any omissions or errors that may occur. E &OE.
12. Publication Disclaimer
Every effort has been made to ensure that the illustrations and specifications of each product and service depicted within this web site are correct at the time of going to press.
13. Product Disclaimer
The Company cannot be held responsible for any discrepancies that may occur within the specifications depicted within this web site. Certain manufacturers reserve the right to alter their specifications without notice. The Company cannot be held responsible for any damages incurred as a result of inconsistencies within the specifications.
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